COVID-19 update

** Update - 12 September 2022 **

From Tuesday 13 September the clinic will return to operating under normal conditions.

  • You are welcome to continue wearing a mask if you prefer.
  • Your therapist will continue to wear a mask when you are lying face-up and they are working around your head and neck.
  • Only come in if you are healthy and well – if you have any symptoms, please stay home and get tested if necessary. Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. If you have one or more of the following symptoms, we can not see you in clinic
    • new or worsening cough
    • sneezing and runny nose
    • fever
    • temporary loss of smell or altered sense of taste
    • sore throat
    • shortness of breath

Thank you for your understanding and continued support over these trying times!


** Update - 13 April 2022 **

From Thursday 14 April the clinic will operate under the updated Orange level of the traffic light system (COVID-19 Protection Framework).

  • We STILL request you wear your own mask when you arrive and throughout your appointment – please ensure it is properly fitted. Please don't be offended if your therapist asks you to adjust it, or offers you a second mask
  • Your therapist will wear medical grade mask during your entire visit - either N95 style, or standard surgical style and a reuseable cloth mask
  • Wait in your car until your appointment time – and just come in at your appointment time
  • If you test positive for COVID-19 within 3 days of your appointment - please let us know so your therapist can monitor for symptoms and take a rapid-antigen test (RAT), so we can keep our other clients safe 
  • Only come in if you are healthy and well – if you have any symptoms, please stay home and get tested if necessary. Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. If you have one or more of the following symptoms, we can not see you in clinic:
    • new or worsening cough
    • sneezing and runny nose
    • fever
    • temporary loss of smell or altered sense of taste
    • sore throat
    • shortness of breath
  • Vaccine Passes are no longer required


** Update - 4 April 2022 **

From Tuesday 5 April the clinic will  operate under the updated Red level of the traffic light system (COVID-19 Protection Framework) and no longer require Vaccine Passes from clients.

  • We STILL require you wear your own mask when you arrive and throughout your appointment – please ensure it is properly fitted. Please don't be offended if your therapist asks you to adjust it, or offers you a second mask
  • Your therapist will wear medical grade mask during your entire visit - either N95 style, or standard surgical style and a reuseable cloth mask
  • Wait in your car until your appointment time – we want to reduce your contact with other people, so just come in at your appointment time
  • If you test positive for COVID-19 within 5 days of your appointment - please let us know so your therapist can monitor for symptoms and take a rapid-antigen test (RAT), so we can keep our other clients safe 
  • Only come in if you are healthy and well – if you have any symptoms, please stay home and get tested if necessary. Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. If you have one or more of the following symptoms, we can not see you in clinic:
    • new or worsening cough
    • sneezing and runny nose
    • fever
    • temporary loss of smell or altered sense of taste
    • sore throat
    • shortness of breath

** Update - 26 March 2022 **

From Saturday 26 March, until Tuesday 5 April, the clinic will  operate under the updated Red level of the traffic light system (COVID-19 Protection Framework) and will still require Vaccine Passes from ALL clients.

  • If it's your first visit since December 2021, please have your Vaccine Pass ready to show your therapist - she will sight or scan to verify your Pass and record the expiry date in our booking system, so you won't need to show it every time you visit
  • Your therapist will wear medical grade mask during your entire visit - either N95 style, or standard surgical style and a reuseable cloth mask
  • We require you wear your own mask when you arrive and throughout your appointment – please ensure it is properly fitted. Please don't be offended if your therapist asks you to adjust it, or offers you a second mask
  • If you live with someone who has tested positive, you are a Household Contact - please stay home and let us know ASAP that you can not make it
  • If you test positive for COVID-19 within 5 days of your appointment - please let us know so your therapist can monitor for symptoms and take a rapid-antigen test (RAT) so we can keep our other clients safe 
  • Only come in if you are healthy and well – if you have any symptoms, please stay home and get tested if necessary. Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. If you have one or more of the following symptoms, we can not see you in clinic:
    • new or worsening cough
    • sneezing and runny nose
    • fever
    • temporary loss of smell or altered sense of taste
    • sore throat
    • shortness of breath

If you choose to remain unvaccinated we are not able to see you yet, but we would love to see you back once you are vaccinated or from 5 April, if the requirements for Close Proximity businesses change along with other businesses. You will still need to wear a mask for the entire appointment, like all other clients and our therapists.


** Update - 24 February 2022 **

From Friday 25 February the clinic will  operate under Phase 3 of the Red level of the traffic light system (COVID-19 Protection Framework) and will still require Vaccine Passes from ALL clients.

  • Continue to scan the COVID-19 QR code at the door – it is still an impotant way for us to be notified if you test positive
  • If it's your first visit since December 2021, please have your Vaccine Pass ready to show your therapist - she will sight or scan to verify your Pass and record the expiry date in our booking system, so you won't need to show it every time you visit
  • Your therapist will wear medical grade mask during your entire visit - either N95 style, or standard surgical style and a reuseable cloth mask
  • We require you wear your own mask when you arrive and throughout your appointment – please ensure it is properly fitted. Please don't be offended if your therapist asks you to adjust it, or offers you a second mask
  • Only come in if you are healthy and well – if you have any symptoms, please stay home and get tested if necessary. Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. If you have one or more of the following symptoms, we can not see you in clinic:
    • new or worsening cough
    • sneezing and runny nose
    • fever
    • temporary loss of smell or altered sense of taste
    • sore throat
    • shortness of breath
  • If you live with someone who has tested positive, you are a Household Contact - please stay home and let us know ASAP that you can not make it
  • If you test positive for COVID-19 within 5 days of your appointment - please let us know so your therapist can monitor for symptoms and take a rapid-antigen test (RAT) so we can keep our other clients safe 

If you choose to remain unvaccinated we are not able to see you, but we would love to see you back once you are vaccinated Laughing


** Update - 23 January 2022**

From Monday 24 January the clinic will operate under the Red level of the traffic light system (COVID-19 Protection Framework). As we already require Vaccine Passes from all clients there is very little change to operations.

  • Wait in your car until your appointment time – we want to reduce your contact with other people, so just come in at your appointment time
  • Please follow all other requirements for operating at Orange in the update below.


** Update - 30 November 2021 **

From Friday 3 December the clinic will operate under the Orange level of the traffic light system (COVID-19 Protection Framework) and will require Vaccine Passes from ALL clients.

  • You MUST scan the COVID-19 QR code at the door – we are legally required to have at least one way for you to record your visit
  • Have your Vaccine Pass ready to show your therapist - she will sight or scan to verify your Pass and record the expiry date in our booking system, so you won't need to show it every time you visit
  • Your therapist will wear a reusable mask during your entire visit 
  • We STRONGLY request you wear your own mask when you arrive and while you are face-up receiving work to your face/neck/shoulders, and encourage you to remain masked throughout your appointment – you are encouraged to wear them to most public places, so we’d like you to be consistent
  • Only come in if you are healthy and well – if you have  any symptoms, please stay home and get tested if necessary. Common symptoms of COVID-19 are like those found with illnesses such as a cold or influenza. If you have one or more of the following symptoms, we can not see you in clinic:
    • new or worsening cough
    • sneezing and runny nose
    • fever
    • temporary loss of smell or altered sense of taste
    • sore throat
    • shortness of breath

If you choose to remain unvaccinated we are not able to see you, but we would love to see you back once you are vaccinated Laughing


** Update - 19 November 2021 **

In line with the upcoming move to the new COVID-19 Protection Framework (traffic light system), we would like to confirm that soon we will operate under strict Vaccine Pass only requirements. If you choose to remain unvaccinated, now is the time to find a new massage clinic.


** Update - 6 September 2021 **

From Wednesday 8 September 2021 the Bodyworks clinic will operate under Alert Level 2 requirements until further requirements

  • Wait in your car until your appointment time – we want to reduce your contact with other people, so we’ve removed the waiting area chairs. Just come in at your appointment time
  • You MUST scan the COVID-19 QR code at the door – we are legally required to have at least one way for you to record your visit
  • Your therapist will wear a reusable mask during your entire visit – we are well used to wearing them from previous times at Alert Level 2
  • You are STRONGLY recommended to wear your own mask – you are required to wear them to any public place, so we’d like you to be consistent
  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please stay home
  • Hand sanitize before you come in and before you leave – we’ve supplied some at the front door
  • You may need to wait in the clinic room for a short time after your session  - if another client is finishing and paying at the same time.
  • Please bring your own water bottle – and leave it in your car for after your appointment
  • ALL our therapists have received at least one COVID-19 vaccination

PLEASE NOTE – if you still do not believe that COVID-19 is a real issue, refuse to scan in or wear your mask, or wish to convey to us your strong anti-vaxx views, then now might be a good time to find a new massage therapy clinic.


** Update - 17 August 2021 **

Bodyworks Massage Therapy is closed during Alert Level 4 and Level 3.

We will monitor Government updates and advise when we can reopen. We're not taking bookings currently and if you have/had an appointment during the time we're closed, we'll be in touch as soon as we know we can re-open to rebook you. We've gone through this process before, we can do it again.

Until then, kia kaha, stay home, stay safe and we look forward to seeing you soon.


** Update - 1 June 2021 **

Is massage OK after you've received your COVID-19 vaccination?

In short yes, but it is advised to wait 48 hours, in case you have a side-effect.

Many people will experience nothing more than some locaized discomfort at the injection site, but a few people will feel fatigued and/or headachy.  Some people may get muscles aches and well generally unwell or a bit bleurgh - you don't want to receive a massage when you're feeling under the weather.  There's more information on vaccine side-effects from the Ministry of Health website. We've already massaged several clients who have received one or both doses of the vaccine and none have reported any side-effects other than some localized pain. 

Remember, getting the vaccine is important to protect your health, your whānau and your community - so when it's your turn, please get vaccinated.  There's more information about the vaccine from Dr Siouxsie Wiles, the Ministry of Health


** Update - 7 March 2021 **

From Sunday 7 March we're back to Alert Level 1 and normal operations in the clinic. 

  • Please continue to use the NZ COVID Tracer QR code poster on the front door
  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please contact us to reschedule and stay home


** Update - 27 February 2021 **

From 6am Sunday 28 February the Bodyworks clinic will operate under Alert Level 2 requirements for at least seven days.

  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please contact us to reschedule and stay home
  • Wait in your car until your appointment time – we want to reduce your contact with other people, so we’ve removed the waiting area chairs. Just come in at your appointment time
  • Please bring your own water bottle – and leave it in your car for after your appointment
  • Take off jewellery before you arrive – leave it at home, where it’s safe
  • Hand sanitize before you come in and before you leave – we’ve supplied some at the front door
  • Your therapist will wear a reuseable mask Sealedduring the hands-on part of your session – you’re welcome to bring your own as well
  • Contact tracing - We'll continue to use our booking system for our own contact tracing purposes.
    We have the NZ COVID Tracer QR code poster on the front door for you to keep track of your own movements.


** Update - 18 February 2021 **

From Thursday 18 February we're back to Alert Level 1 and normal operations in the clinic. 

  • Please continue to use the NZ COVID Tracer QR code poster on the front door
  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please contact us to reschedule and stay home


** Update - 14 February 2021 **

From 11.59pm Sunday 14 February the Bodyworks clinic will operate under Alert Level 2 requirements for three days.

  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please contact us to reschedule and stay home
  • Wait in your car until your appointment time – we want to reduce your contact with other people, so we’ve removed the waiting area chairs. Just come in at your appointment time
  • Please bring your own water bottle – and leave it in your car for after your appointment
  • Take off jewellery before you arrive – leave it at home, where it’s safe
  • Hand sanitize before you come in and before you leave – we’ve supplied some at the front door
  • Your therapist will wear a reuseable mask Sealedduring the hands-on part of your session – you’re welcome to bring your own as well
  • Contact tracing - We'll continue to use our booking system for our own contact tracing purposes.
    We have the NZ COVID Tracer QR code poster on the front door for you to keep track of your own movements.




** Update - 22 September 2020 **

We are currently operating under Alert Level 1 requirements. So we're back to "normal"  until further notice.

  • Please continue to use the NZ COVID Tracer QR code poster on the front door
  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please contact us to reschedule and stay home


** Update - 11 August 2020 **

From midday Wednesday 12 August the Bodyworks clinic will operate under Alert Level 2 requirements until further notice.

  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please contact us to reschedule and stay home
  • Wait in your car until your appointment time – we want to reduce your contact with other people, so we’ve removed the waiting area chairs. Just come in at your appointment time
  • Please bring your own water bottle – and leave it in your car for after your appointment
  • Take off jewellery before you arrive – leave it at home, where it’s safe
  • Hand sanitize before you come in and before you leave – we’ve supplied some at the front door
  • Your therapist will wear a single-use mask Sealedduring the hands-on part of your session – you’re welcome to bring your own as well
  • Contact tracing - We'll continue to use our booking system for our own contact tracing purposes.
    We have the NZ COVID Tracer QR code poster on the front door for you to keep track of your own movements.


** Update - 8 June 2020 **

From Tuesday 9 June the Bodyworks clinic will operate under Alert Level 1 requirements. 

This means we can remove the restrictions we had in place for physical distancing and return to our full roster and we won't need to wear masks. We will however, continue to maintain our high level of hygiene with regards to cleaning and sanitizing. We also have the NZ COVID Tracer QR code poster at the front door for you to use to keep track of your own movements. We'll continue to use our booking system for our own contact tracing purposes.

We also remind you to contact us to reschedule your appointment if you are unwell - that's common sense - we don't want therapists catching your cold and passing it on.

From us at Bodyworks, we'd like to acknowledge everyone who played their part in getting our country through Levels 2, 3 and 4 - especially the front-line and essential workers. For clients who stuck by us - buying vouchers to prepay as well as booking in one we reached Level 2 - we thank you.


** Update - 14 May 2020 **

Congratulations - you made it to Alert Level 2 SmileWE ARE RE-OPENING THE CLINIC ON MONDAY 18 MAY.

If you had a booking in our schedule for after we closed the clinic, you get priority rebooking and one of our therapists will be in touch with you personally. 

Online booking will re-open on Friday 15 May.

Things will be a little different at Bodyworks Massage Therapy for a while.

We need your help to keep yourself, our therapists, and our wider community safe.

Here’s how:

  • We’ve limited appointments to 60 minutes – this is a short-term measure to reduce the length of time you are in close contact with your therapist. If you’re used to 90mins, we’ll offer that again soon! Frown
  • We’ll only have TWO therapists rostered at any time – this reduces the number of people in the clinic each day, but means you may not get your first choice of time slot
  • Only come in if you are healthy and well – if you have any underlying health conditions that put you at higher risk, or have any symptoms such as a fever, sore throat or cough – please stay home
  • You’ll receive a pre-screening form by SMS – please complete this before your appointment
  • Wait in your car until your appointment time – we want to reduce your contact with other people, so we’ve removed the waiting area chairs. Just come in at your appointment time
  • Hand sanitize before you come in and before you leave – we’ve supplied some at the front door
  • Take off jewellery before you arrive – leave it at home, where it’s safe
  • Your therapist will wear a single-use mask Sealedduring the hands-on part of your session – you’re welcome to bring your own as well
  • Please bring your own water bottle – and leave it in your car for after your appointment
  • We may release your details to the MoH for the purposes of contact tracing – but ONLY if required. We keep all data securely within our booking system, Timely.

We’ve also introduced extra hygiene processes in clinic – including longer gaps between appointments, additional linen, new bins, covered retail displays, signage etc

We also have a very extensive document “Bodyworks Massage Therapy - Health and Hygiene Protocols for COVID-19 Alert Level 2 Clinic Operations” should you care to read it.

And finally - we've had to bring in small price increase of $5 on 1 hour appointments - this will go towards the costs of masks, extra cleaning and reduced appointments. We hope you understand.

Thanks for playing your part in keeping us all safe :)

Cheers Cool

Rachel, Marama, Victoria, Kim and Lucy the greyhound


** Update - 12 May 2020 **

Hello and welcome to the final stretch before Alert Level 2. WE WILL BE RE-OPENING THE CLINIC ON MONDAY 18 MAY.

If you had a booking in our schedule for after we closed the clinic, you will get priority rebooking and one of our therapists will be in touch with you personally. Then we will reopen online bookings. There will be some changes to our processes and we will have full Clinic Health & Hygiene protocols in place. We will let you know how this will affect you over the next couple of days.

Until then, thank you for your patience!


** Update - 9 May 2020 **

Bodyworks Massage Therapy will most likely open as we move into Alert Level 2. 
We 're pretty confident we'll be open again soon.  Please be patient though - we still need to confirm our new pre-screening and hygiene protocols, ensure we have all the right equipment and staff are all up-to-speed. So when the government announce a shift to Alert Level 2, we may not move straight away. We will also be giving priority to clients who has bookings when we closed down - they will have the opportunity to rebook before we open our bookings publicly.

Thank you again to everyone who has supported us through this tough time by buying vouchers to effectively pre-pay for their next session. 

We look forward to seeing you soon!


** Update - 20 April 2020 **

Bodyworks Massage Therapy will remain closed as we move into Alert Level 3. 
We will let you know as soon as we know what Alert Level 2 will look like for Massage Therapy. Our governing organization, Massage New Zealand, is working closely with the Ministry of Health and gathering information to develop pre-screening and hygiene protocols for a robust plan for when we can return to work.

Please feel free to keep in touch. If you'd like to support us during this really tough time, then please consider buying a gift voucher. This will provide us with some much needed cashflow and you'll be able to receive your massage as soon as we're open again. 


** Update - 25 March 2020 **

Bodyworks Massage Therapy is now closed under the Government  Alert Level 4 until further notice


** Update - 22 March 2020 **

Bodyworks Massage Therapy will be closed temporarily from Sunday 22 March as a precautionary measure to reduce the spread of the COVID-19 coronavirus.

This was both an easy and difficult decision to make. Easy, because I can not guarantee the safety of my clients or the therapists who work here. But it was also a really, really difficult decision, because Marama, Victoria and Kim all depend on their income from working here, and between us there are hundreds of clients I feel I’m letting down.

I came to this decision because so much has happened in the past 7 days, and there will be a lot more happening in the next 7 days. I want to be part of the solution, not the problem. The Government has made it clear that physical distancing is important to reduce the risk of transmission of the virus. I quote “…apply physical distancing principles at work and minimise face-to-face contact with customers wherever possible…

That’s impossible to do in a massage room – it doesn’t get much closer contact than massage. And despite us increasing our already high hygiene standards, I still CAN NOT guarantee client and therapist safety. We also work with a number of older people, and clients who are, or have close family who are, immune-compromised. I must protect them too.

I chose this profession 10 years ago because I wanted to be of service to people. To help people. That hasn’t changed, and I truly believe the best way I can help my clients, my community and my country is to close and remain closed until it’s deemed safe to reopen.

Rest assured; WE WILL BE BACK! I’m putting things in place to keep the business alive behind the scenes, and that includes assisting the other therapists where I can. I also have plans to provide a service if you need any advice regarding ongoing pain or movement issues.

In the meantime, I’m still available on our Facebook page, email, text or regular old phone! I’d really, really appreciate any words of encouragement for Marama, Victoria and Kim – please feel free to drop a note on the Facebook post!

Until next time, take care, and be kind


Rachel Ah Kit
Clinic Director
Bodyworks Massage Therapy


** Update - 17 March 2020 **

We care about your health and well-being, as well as that of our therapists. We are checking regularly with the Ministry of Health to ensure that we operate here using best-practice hygiene guidelines. Rest assured, we have always had high-standard clinic hygiene practices in place to keep both you and us safe, and we are taking extra precautions to disinfect hard surfaces more regularly. 

If you are feeling well, have not travelled overseas, or been in close contact with anyone who has within the past 14 days you are able to come in for massage.

If you are feeling unwell (coughing, sneezing or a fever) or you have returned from overseas in the past 14 days, or been in close contact with someone who has and it's more than 24 hours until your appointment, you can click on the link in your confirmation email to cancel or reschedule your appointment, or if it's less than 24 hours, please contact us directly.

Keep yourself safe:

  • Wash your hands often with lots of soap and water
  • Only use alcohol-based hand sanitiser if soap and water is not available
  • Cough or sneeze into your elbow or cover your mouth and nose with a tissue (and dispose of it)
  • Clean surfaces regularly
  • Avoid close contact with people who are unwell
  • Stay at home if you are sick

If you feel unwell, please ring Healthline on the dedicated Covi-19 number: 0800 358 5453 or ring your GP.